Last updated: July 9, 2026
We want you to feel confident trying NurtureEase. This policy explains how our free trial, billing and refunds work for all plans (Starter, Complete and Family), operated by NEXLO Negócios Digitais LTDA, CNPJ 61.411.758/0001-07.
Every plan starts with a 7-day free trial. You will not be charged if you cancel before the trial ends. If you don't cancel, your subscription begins automatically at the price shown at checkout.
You can cancel your subscription at any time from your account settings. Cancelling stops future billing, and you keep access until the end of your current paid period.
If you were charged in error, or you're unhappy with your experience within 7 days of a charge, contact our support team through the Contact page. Approved refunds are issued to the original payment method within 5–10 business days.
4. Non-refundable situations
We don't provide partial refunds for unused days within an already-billed month, or for accounts suspended due to violation of our Terms of Use.